Remote Assistance

If my phone couldn’t be reach, please leave me a voice message or write an e-mail.
Please call me within 10:00 and 21:00 in hungarian time.

current time in Hungary:

Numbers with 21 prefix can be called with low price tariffs worldwide.

Service area: I am living next by Budapest (Hungary), but my services are independent of location, therefore I can help you in another country as well.

My spoken languages:English (intermediate level), Hungarian (native)

This policy valid for all services under ITvagyunk.info portal.

Designation of Data Controller

Behind ITvagyunk.info stands as private individual:

Slimbarszki Lantos
Address: 2220 Vecsés, Kellner Dr. u. 36/B
Country: Hungary
Postal address: H-2220 Vecsés, Postafiók 163.

Designation of Data Protection Officer

ITvagyunk.info doesn’t use any data protection officer.

Utilization of managed data

We use managed data only for the related requests of customers. The main purpose of our data management is to keep in contact with customers. Additional purpose is giving support regarding the customer’s needs.

What kind of data we manage

- Customer's name
- E-mail address
- Phone number and similar contact IDs
- IP address and Domain names
- Statistical data: We use the Google Analitycs service to improve our business and serve our customers more successful. In this case the Google acts as data processor and we get back anonymized informations as statistic results.

Managing highly sensitive data: The ITvagyunk.info doesn’t asks passwords and similar authentication datas. We handle this datas based on only of customers requests. In these cases customer have to take responsibilities to change passwords after our supporting work finished.

Parties of data management

The ITvagyunk.info doesn’t transmit the managed data to third parties.

The only one exception from below: Google site statistics. In this case, Google is the data controller and its agreement is the guarantee of your safety.

You can read Google’s terms of service and data protection policy on this given link.

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Who is the provider?

Behind ITvagyunk.info stands as private individual:

Slimbarszki Lantos
Address: 2220 Vecsés, Kellner Dr. u. 36/B
Country: Hungary
Postal address: H-2220 Vecsés, Postafiók 163.

The Service

To give help and support in IT issues through remote access solutions. Additionally repairing, giving advice and consultancy, troubleshooting.

Responsibilities of parties

ITvagyunk.info as a provider liable for:

• Keep the agreement with the customer.
• Provide its service with the best knowledge in favor of the customer’s interests
• Negotiate with the customer before get in charge
• Inform customer about newly arised circumstances during the work flow.

The provider hasn’t any responsibilities for:

• If the workflow lasts more than 2 hours, provider doesn’t have to process the whole process in one part without partial payment.

The customer liable for:

• Keep the agreement with the provider.
• Inform the provider as the best knowledge about its request.
• Basic principle of resorting the service is the good faith.

Customer doesn’t liable for:

• Getting the previously agreed work done by the provider, but liable to pay for the already performed work.

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